Hear from our clients

Shire of Capel

“Harbour Software has really made a difference for us, and we can always rely on Doc Assembler. It has improved not only the knowledge within the Shire, but also the way in which we process information.” 

- James Meakes, Manager Customer & Business Services 

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City of Devonport

“Thank you for actioning the improvement suggestion I made to have the Minutes/Resolution added to the Item Detail in the Docs Overview Tab. This has made searching for resolution numbers so much more efficient and it is great for staff to be able to access the resolution numbers themselves without having to go through the administrator. Thanks again for the awesome customer service!” 

- Jacqui Surtees, Executive Coordinator at City of Devonport  

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City of Port Adelaide

“The team at Harbour Software has gone above and beyond in providing enough support for us to get all our various meeting documents up and running. I’ve never had this kind of service from a software provider, it’s definitely been amazing.” 

-  Danniele Worden, Senior Governance Project Officer at City of Port Adelaide Enfield

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City of Marion

“The implementation of Doc Assembler has 100 percent improved our process of creating agendas and reports. We’re spending a lot less time messing around with the software and are now publishing reports quickly and seamlessly.” 

-  Angela Porter, Governance Officer at City of Marion 

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Goolum Goolum Aboriginal Co-Operative

“Our team was pleased to learn that we could use Doc Assembler and Docs On Tap for more than just Board meetings. We’re keen to use the software platform to facilitate document creation and reporting for other team and committee meetings.” 

-  John Gorton, Corporate Services Manager at Goolum Goolum Aboriginal Co-Operative 

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Moonee Valley City Council

Moonee Valley City Council 

“We were really impressed with Harbour Software’s customer centric service and cloud-based solution. We enjoyed getting to know the staff at Harbour Software and felt that they brought a really positive and proactive approach to the process.”

-  Meghan Hopper, Senior Coordinator, Governance and Advocacy at Moonee Valley City Council

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Northern Grampians Shire Council

"Using rates modelling (EasyRev), the total income the council receives through rate collection will not be diminished by the changes we’ve made. We’re very comfortable with the information we can provide to the council, knowing that the decisions made are based on accurate and detailed information."

- Michael Bailey, Council CEO at Nothern Grampians Shire Council 

Town of Victoria Park

“Doc Assembler has had fantastic take up by our staff, considering we haven’t changed these processes for about 20 years, there has not been a resistance to change. Everyone is on board and now it is like we have always used it.”

- Danielle Uniza, Manager of Governance and Strategy at Town of Victoria Park

 

Shire of Cardinia

"The web-based platform functionality and ease of use provided many benefits and allows our organisation to easily adopt the new process."

- Jack Coogan, Governance Officer at Shire of Cardinia 

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Shire of Harvey

"The product demonstration presented by Harbour Software was certainly, by far, the best out of the other service providers. The customer service provided by the staff is also top-notch."

- Kourtney Williams, Manager Governance and Strategy at Shire of Harvey

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Devonport City Council

"We required a cloud solution that enabled us to operate with Office 365 and SharePoint. Harbour Software understood our requirements and worked with us to deliver quality outcomes."

- Jeff Griffith, Deputy General Manager at Devonport City Council

 
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City of Launceston

“WOW, the excel extraction in the new version of EasyRev! Fantastic - SOOOO much clearer.

Great work"

- Leticia Woodward, Senior Rates Officer, Organisational Services at City of Launceston 

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Colac Otway Shire

“This is why we love Harbour Software!!  Instead of saying “That’s a Content Manager issue – not our problem to fix” you found a workaround. Thank you very, very much, Robert. That is fantastic. Your Content Manager using clients will be stoked!"

- Lyndal Redford, Governance Officer at Colac Otway Shire 

City of Casey

City of Casey

"Our experience with Harbour Software has been smooth and the extra value add has been immense, evidenced by the delivery of customised templates that suit our specific requirements."

- Rhys Matulis, Team Leader Governance at City of Casey 

City of Casey

  
 
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Glenelg Shire Council

“Support from Harbour Software has been excellent, with really quick response to support tickets and solutions to product queries. Working with a consultant that has experience working in the Local Government space is also extremely valuable as it meant that they were well versed in Local Government requirements, making the implementation process easier and smoother.” 

-  Rachael Fellows, Executive Assistant, Corporate Services at Glenelg Shire Council 

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City of Onkaparinga

“Council switched to a more advanced technology to determine forecasting of our future rate models instead of using spreadsheet. In Excel, managing with multidimensional data can be laborious and prone to error. EasyREV has helped us eliminate risk by using programming scripts to make determinations for future forecasting and different models.”

-  Justin Rice, Team Leader Revenue, Finance and Commercial at City of Onkaparinga 

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