City of Marion invest in operational efficiency and innovation

Published on Monday, 8 November 2021 at 1:01:31 PM

About the Client

Situated in Adelaide’s south-western suburbs, the City of Marion’s vision is innovating a future for the city and its residents.


A priority to the City of Marion is to empower new ideas and the latest technologies to improve their services and facilities in order to create a vibrant community with opportunities for all.


Leading the way in governance innovation, the City of Marion implemented Doc Assembler and Docs On Tap to enhance internal processes and deliver improved outcomes to the community.


The Challenge


The City of Marion wanted to enable greater efficiency and improve internal processes to empower a productive and agile workforce.


Their previous system was not compatible with their current systems such as the Office Suite and therefore required a new platform that allows integration with their existing systems.


Another requirement was to automate manual tasks using collaborative tools to fast-track tedious tasks and reduce delays in meeting deadlines.


“The previous product was no longer meeting our requirements, causing stress for the team with meeting legislative deadlines. We were spending a lot of time training staff and resolving issues with the system.”


“A lot of the process was still manual for us including page numbering, actions reporting and publishing documents. It was quite time consuming to get an agenda out at the end of the day.”


“Harbour Software’s cloud-based software appealed to us as it allowed integration with Microsoft Word and SharePoint, enabling these systems to talk to each other and share data efficiently.”


Angela Porter

Governance Officer – City of Marion


The Brief and Development

City of Marion sought a modern software application that would help them simplify internal processes, including:

  • Ability to use and amend templates
  • Manage workflow process for multiple approvers
  • Synchronisation for offline access
  • Allow for document version control
  • Collaboration between multiple authors
  • Paperless document storage and management
  • Protect and handle confidential documents


Leveraging the technology of the cloud, organisations can work faster and smarter by automating cumbersome manual processes.


Doc Assembler and Docs On Tap provides a connected view of the agenda and minutes reporting process, enabling team collaboration and improving governance processes. 


The Outcome

Innovation is at the core of the City of Marion and embracing change is key to organisational growth and improvements.


As part of their digital transformation journey, the City of Marion invests in modern technologies to ultimately lead to cost-effective solutions and make a positive impact on the organisation.


“The implementation of Doc Assembler has 100 percent improved our process of creating agendas and reports. We’re spending a lot less time messing around with the software and are now publishing reports quickly and seamlessly.”


“Our team has found the platform a lot easier to use and enabling collaboration between multiple users to work on the same report saved us a lot of time.”


“The rolling out of the new system was really smooth and any issues that came up were addressed immediately. We had positive feedback from every training session we had, and everyone came away feeling confident enough to be able to go straight into the system and start creating and approving reports.”


“The consultant that we worked with has a background in working in local government which made it really easy to communicate using local government terminology and the legislative requirements.”


“As a local government authority, we appreciate Harbour Software’s willingness to take our feedback on board and implement our suggestions into their product strategy roadmap. We look forward to continuing working with Harbour Software to enhance governance efficiency.”


Angela Porter

Governance Officer – City of Marion



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